Overview
Daily view of jobs, dispatch performance, customer conversations, agent quality, and operational attention items.
Jobs
Jobs created over time
Trailing 7 days, stacked by intake channel
- Voice
- Web Chat
- SMS
- Staff Entry
| Day | Voice | Web Chat | SMS | Staff Entry | Total | |
|---|---|---|---|---|---|---|
| Jul 3 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 4 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 5 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 6 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 7 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 8 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 9 | 0 | 0 | 0 | 0 | 0 | 0 |
Dispatch
Dispatch status distribution
Dispatch records in scope, by assignment status
- Unassigned0%
- Matching0%
- Contacting0%
- Awaiting Response0%
- Accepted0%
- Exhausted0%
| Status | Count |
|---|---|
| Unassigned | 0 |
| Matching | 0 |
| Contacting | 0 |
| Awaiting Response | 0 |
| Accepted | 0 |
| Exhausted | 0 |
Quality pulse
Operational telemetry
Interactions by agent
AI Receptionist
0
Plumber Dispatch Agent
0
Chat Agents
0
Review Taker
0
Reengagement
0
Overall (voice)
0
All (all channels)
0
Calls over time
Trailing 7 days
- Calls
| Day | Calls |
|---|---|
| 0 | |
| 0 | |
| 0 | |
| 0 | |
| 0 | |
| 0 | |
| 0 |
Minutes over time
Trailing 7 days
- Minutes
| Day | Minutes |
|---|---|
| 0 | |
| 0 | |
| 0 | |
| 0 | |
| 0 | |
| 0 | |
| 0 |