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Reviews

Reputation outcomes from the Review Taker agent. Outcomes only — not a reputation-management suite.

Rating trend

Google rating over time

Cumulative average rating. The ringed point marks when the review agent went live.

  • Google rating
Review agent go-liveApr 23Apr 30May 7May 14May 21May 28Jun 4Jun 11Jun 18Jun 25Jul 2Jul 9
Google rating over time — data table
WeekRating
Apr 23—
Apr 30—
May 7—
May 14—
May 214.8
May 284.7
Jun 44.8
Jun 114.8
Jun 184.8
Jun 254.8
Jul 24.8
Jul 94.8
Review agent went live in the week of May 14.

Reviews over time

Attributed vs organic reviews

New reviews per week, split by whether they were attributed to the Review Taker agent.

  • Attributed
  • Organic
May 21 — Attributed: 2May 21 — Organic: 24May 28 — Attributed: 4May 28 — Organic: 15Jun 4 — Attributed: 55Jun 11 — Attributed: 1Jun 11 — Organic: 34Apr 23Apr 30May 7May 14May 21May 28Jun 4Jun 11Jun 18Jun 25Jul 2Jul 9
Attributed vs organic reviews — data table
WeekAttributedOrganic
Apr 2300
Apr 3000
May 700
May 1400
May 2122
May 2841
Jun 450
Jun 1113
Jun 1800
Jun 2500
Jul 200
Jul 900

Recent attributed reviews

Recent attributed reviews
DateRatingExcerptReview
Jun 6, 20265.0 out of 5 starsFast, professional, and the price matched the quote. The booking call was surprisingly smooth.View live review
Jun 2, 20265.0 out of 5 starsBooked through the automated line at 9pm and had a plumber by 10am.View live review
May 31, 20265.0 out of 5 starsBooked through the automated line at 9pm and had a plumber by 10am.View live review
May 30, 20265.0 out of 5 starsThe dispatcher kept us updated the whole way. Solid work.View live review
May 29, 20265.0 out of 5 starsThe dispatcher kept us updated the whole way. Solid work.View live review
May 29, 20265.0 out of 5 starsCleared our main drain and cleaned up after. Would use again.View live review
May 28, 20264.0 out of 5 starsThey had someone out the same afternoon for our water heater. Great communication.View live review
May 27, 20265.0 out of 5 starsThe dispatcher kept us updated the whole way. Solid work.View live review
May 26, 20264.0 out of 5 starsCleared our main drain and cleaned up after. Would use again.View live review
May 23, 20265.0 out of 5 starsThe dispatcher kept us updated the whole way. Solid work.View live review
May 18, 20265.0 out of 5 starsFast, professional, and the price matched the quote. The booking call was surprisingly smooth.View live review
May 18, 20265.0 out of 5 starsBooked through the automated line at 9pm and had a plumber by 10am.View live review

Private feedback

Private feedback to action

Customers who expressed a negative experience were routed to private feedback capture after the review ask — never in place of it. Action these directly; they are not published as reviews.

Private feedback items
DateCustomerSummarySource callStatus
May 18, 2026Brian NovakWants itemized pricing on the invoice before recommending us.View callNew
May 20, 2026Felix OkaforWants itemized pricing on the invoice before recommending us.View callActioned
May 23, 2026Victor EllisonAsked not to receive review requests by phone.View callActioned
May 27, 2026Rosa FosterWants itemized pricing on the invoice before recommending us.View callActioned

Location comparison

Reputation by location

Rating, attributed reviews this month, and agreement rate for each location.

Reputation outcomes by location
LocationRatingAttributed reviews (this month)Agreement rate
BlueRidge — Central4.8050%
BlueRidge — North County4.5060%
BlueRidge — Lakeside4.8080%